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Agenda

NRF NXT ALL ACCESS is a 3-day online event for retail ecommerce and digital marketing professionals. Programming consists of live sessions, a virtual Expo and many opportunities to network with attendees.

All sessions will be available to view post-show and registration is free!

Tuesday, July 21

11:00 - 11:45am EDT

11:00 - 11:45am EDT 291
American Express Theatre
Everyone’s looking for leverage from ML and AI. But there’s a yawning gap between statistical performance and business results. Picking the right issues, getting good (enough) data, using the right analytic approach, executing... learn more
Cesar Brea
Partner
Bain & Company
Rob Schmults
Executive Board
MidOcean Partners

11:45 - 12:30pm EDT

11:45 - 12:30pm EDT 291
American Express Theatre
A lot has changed in the platform space in the last few years. Some feel traditional enterprise solutions have lost traction, many brands are pivoting to smaller/younger offerings, there are many new providers. Preferred technology stacks... learn more
Jason
Chief Commerce Strategy Officer
Publicis

12:30 - 1:00pm EDT

12:30 - 1:00pm EDT 251
Take this time to stretch your legs, grab something to eat, check on the kids, or get some fresh air. We'll see you back here in 30 minutes.

1:00 - 1:45pm EDT

1:00 - 1:45pm EDT 251
The NRF NXT ALL ACCESS virtual Expo connects you directly with the industry's leading solution providers, giving you the chance learn about the latest tech, hold private chats with sponsors, view product demos and more.

1:00 - 1:45pm EDT

1:00 - 1:45pm EDT
1:00 - 1:45pm EDT 296
Exhibitor Big Ideas Theatre
Contact centers today are under increasing pressure to do more with less. Have you ever thought about turning your contact center team into a consistent source of revenue for your organization? Join Gladly as we discuss actionable... learn more
Pete Chow
Value Consulting
Gladly
Theresa Do
Sr. Solutions Consultant
Gladly
Victoria Tse
Head of Events
Gladly
1:00 - 1:45pm EDT 296
Exhibitor Big Ideas Theatre
For many retail and e-commerce brands, text messaging has proven to be an effective channel for reaching shoppers and driving incremental revenue. Learn how protective skincare brand Supergoop! uses text message marketing to engage mobile-... learn more
Caroline Homlish
Vice President of Direct to Consumer
Supergoop!
Julia Trischetta
Director of Client Strategy
Attentive
1:00 - 1:45pm EDT 296
Exhibitor Big Ideas Theatre
Your customers expect convenient, seamless brand experiences and compressed fulfillment timeframes. However, omnichannel complexity makes it challenging to meet customer expectations with a focus on profitability, especially when inventory... learn more
Jim Barnes
CEO
enVista

1:45 - 2:30pm EDT

1:45 - 2:30pm EDT 291
American Express Theatre
COVID-19 has rapidly transformed the way we live, consume, and shop in the short term – and what consumers want from retailers may change significantly in the long term because of this crisis. We know that shifts in consumer needs... learn more
Joe Beier
Executive Vice President
GfK Consumer Insights
Rachel Bonsignore
Senior Consultant
GfK Consumer Life

2:30 - 3:15pm EDT

2:30 - 3:15pm EDT 251
The NRF NXT ALL ACCESS virtual Expo connects you directly with the industry's leading solution providers, giving you the chance learn about the latest tech, hold private chats with sponsors, view product demos and more.

2:30 - 3:15pm EDT

2:30 - 3:15pm EDT
2:30 - 3:15pm EDT 296
Exhibitor Big Ideas Theatre
Navigating the varying surges of COVID cases throughout the country, anticipating when the “norm” will be restored, and a national movement calling for racial equality have left people confused, frustrated, anxious and hungry... learn more
Amy Vale
CMO
Dosh
2:30 - 3:15pm EDT 296
Exhibitor Big Ideas Theatre
The top online marketplaces in the world transacted over $2 trillion in 2019, accounting for 58% of global online sales. The marketplace model has enabled top retailers like Amazon and Walmart to platform their businesses into dominant... learn more
Tom McFadyen
President and CEO
McFadyen Digital
2:30 - 3:15pm EDT 296
Exhibitor Big Ideas Theatre
As the world of omnichannel retailing has been flipped on its head, the most successful retailers are those who have responded with speed and agility. With constant change being the new normal, this agile mindset is crucial for retail... learn more
Kevin Swanwick
Sr. Director, Retail Solutions
Manhattan Associates
Brendan Witcher
VP and Principal Analyst, Digital Business Strategy
Forrester Research