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Primed for delivery: How the COVID-19 crisis has affected retailer approaches to fulfillment

Monday, July 20
1:45pm
–2:30pm EDT
American Express Theatre
Primed for delivery: How the COVID-19 crisis has affected retailer approaches to fulfillment
Faster is increasingly considered better — but at what cost? Customer-centric ecommerce means retail delivery expectations are at an all-time high, with shoppers demanding both fast and free. This informal give-and-take will explore: What are the pros and cons of recent ecommerce shipping options such as buy online, pick up in store, pick up and drop off, retail lockers, curbside pickup and in-home delivery? Which retail delivery options do consumers prefer? What is the environmental impact of ecommerce delivery? How are retailers balancing investments in supply chain management, fulfillment services, inventory solutions and technology with shrinking ecommerce margins?
Sucharita Kodali
Vice President, Principal Analyst
Forrester Research