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Primed for delivery: Same-day, next-day, on-demand ecommerce

Wednesday, July 15
3:45pm
–4:45pm
Primed for delivery: Same-day, next-day, on-demand ecommerce

Faster is increasingly considered better — but at what cost? Customer-centric ecommerce means retail delivery expectations are at an all-time high, with shoppers demanding both fast and free. This informal give-and-take will explore:

  • What are the pros and cons of recent ecommerce shipping options such as buy online, pick up in store, pick up and drop off, retail lockers, curbside pickup and in-home delivery?
  • Which retail delivery options do consumers prefer?
  • What is the environmental impact of ecommerce delivery?
  • How are retailers balancing investments in supply chain management, fulfillment services, inventory solutions and technology with shrinking ecommerce margins?
Sucharita Kodali
Vice President, Principal Analyst
Forrester Research