Faster is increasingly considered better — but at what cost? Customer-centric ecommerce means retail delivery expectations are at an all-time high, with shoppers demanding both fast and free. This informal give-and-take will explore:
- What are the pros and cons of recent ecommerce shipping options such as buy online, pick up in store, pick up and drop off, retail lockers, curbside pickup and in-home delivery?
- Which retail delivery options do consumers prefer?
- What is the environmental impact of ecommerce delivery?
- How are retailers balancing investments in supply chain management, fulfillment services, inventory solutions and technology with shrinking ecommerce margins?