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Same day, next day, on demand and more: What shoppers really want in delivery, and which retailers are leading the charge

Wednesday, July 15
4:15pm
–5:00pm
Same day, next day, on demand and more: What shoppers really want in delivery, and which retailers are leading the charge

While retailers continue investing in faster delivery, the profitability of eCommerce shrinks. How are retailers addressing this conundrum? Is fast delivery good for communities and the environment? Furthermore, lockers, smart keys, curbside pickup and PUDO locations have all grabbed headlines and challenged thinking around delivery of online packages. But what do customers think of these solutions? What makes the most sense for retailers and the carriers that serve them? What solutions are customer-centric but cost-effective in the delivery world? Join this session for a deep dive into the economics of different delivery models, new delivery solutions, and a discussion on how retailers are balancing consumer wants and needs.

Sucharita Kodali
Vice President, Principal Analyst
Forrester Research