Cheetah Digital: How to build emotional loyalty and drive revenue growth
Cheetah Digital’s Deputy Chief Information Security Officer explains how customers currently treat the security of their loyalty programs and what Cheetah Digital clients can do to mitigate risk.
Cheetah Digital: Q&A: Your Loyalty Rewards Are Valuable — They Should Be Kept Secure
The digital age calls for loyalty programs that go beyond reward cards and frequent flyer miles, today’s customers want deeper connections with the brands they do business with.
Daisy Intelligence: Autonomous Decisions in Retail
Learn how artificial intelligence is transforming pricing strategies and allowing retailers to better leverage data to make higher profits, meet the needs of consumers, and establish a competitive advantage.
Daisy Intelligence: Halo Economics and the Impact on Grocery Decision Making
Selecting the right products to promote is not just a matter of attracting consumers; it's about driving sales of related high-margins products by embracing "Halo" economics.
Envestnet | Yodlee TXN Shopping Insights
With Envestnet | Yodlee TXN Shopping Insights, merchants can view their customer base to uncover shopping patterns, measure ROI of marketing efforts, and identify and act on growth opportunities.
Experian: How Successful Brands Turn the End of Every Sale into the Beginning of the Next
This whitepaper delves into why savvy marketers can no longer ask themselves if they should invest in an identity resolution solution, but when.
flexEngage: How Successful Brands Turn the End of Every Sale into the Beginning of the Next
With brick-and-mortar under greater pressure, learn how retailers stay competitive using personalization.
L.E.K.: Digital Stategy: Activating Against Customer Needs
This Executive Insights discusses how savvy retailers like Netflex, Airbnb and others focus their data and analytics on customer needs and look for ways to connect with and learn about consumers
Redpoint: Addressing the Gaps in CX
This white paper delves into the customer experience gap: 92% of brands think they provide exceptional customer experiences, 75% of consumers say brands struggle to meet their expectations. In this white paper, the results of the benchmark reveal customers top expectation for exceptional CX what is preventing marketers from executing the kinds of CX customers expect.
Redpoint: Marketers Share Insights on CX Gap
This infographic explains the gap between marketing strategy and CX execution. Results of the benchmark study convey the impact customer expectations have on CX strategy and what marketers can do to meet consumer expectations.
Sitecore: Experience Commerce: A Strategic Guide for Executives
Whether you’re trying to prepare for the market shifts sure to come or seeking a competitive edge right now, understanding and meeting customer expectations has never been more important than today. The reason? Customer loyalty is dead. But you can still gain and retain customers. Check out our guide, Experience Commerce: A Strategic Guide for Executives.
Sitecore: Retail Transformed: Delivering the
experience customers crave
Get your free guide, “Retail transformed: Delivering the experience customers crave,” to learn the strategies and tactics that will help you deliver memorable experiences and meet the increasingly high expectations of today’s consumers.
SMG: 3 things every retailer needs to know about cross-channel shoppers
To help brands understand how digital interactions line up with in-store behaviors, we triggered visit-detected surveys to nearly 16,000 consumers about their cross-channel shopping habits following a trip to a brick-and-mortar retailer.
TurnTo: The State of Customer-Generated Content
This report features action items that help you utilize your website’s customer-generated content to increase site traffic, lift conversion rates, and boost your repeat purchase rate.
TurnTo: 5 Strategies for Customer-Generated Content Innovation
To beat Amazon, your CGC program must go beyond 5-star ratings and reviews; in this white paper, learn 5 strategies to innovate your CGC program and increase sales.
Yottaa: Are Retail Websites Meeting Shopper Expectations?
This Retail Systems Research Report (RSR) evaluates 80 major retail websites on page speed performance and shopper experience, and includes survey results from 1,300 consumers to provide their perspective on eCommerce site performance.